postage and returns policy
All packages will be require a signature on arrival.
The Buttonhole can not be held responisble for any lost or stolen parcel. We will always obtain a proof of posting and the parcel will be covered by the post office's compensation.
Postage is as follows:-
spend upto £15 = £3 postage
between £16 and £50 = £5.50 postage
between £61 and £100= £7.50
between £101 and £150 = £11.00
As all fabric is cut to lenght for you the customer, there is a no returns policy on it.
All other items are returnable for a refund if sent back within 14 days of receipt and in their original condition. All postage cost must be covered by you the customer. Please make sure you put the order number and your details in with the package so we know who it's from.
We do inspect all items before they are dispatched and ensure all items are packaged securely for posting but sometimes items will arrive damaged. In the unlikely event that you receive any damaged or faulty item(s), we will issue a replacement or refund if the product is out of stock once we have the item back here.